Shipping Policy
This Shipping Policy explains how orders placed through Vraibook LLC at https://vraibook.com/ are processed and delivered within the United States.
We aim to provide clear and transparent information regarding order processing, shipping costs, estimated delivery times, and delivery-related support.
1. Shipping Destination
Vraibook LLC currently ships orders within the United States only. We do not currently offer international shipping.
2. Shipping Cost
Standard shipping is free on all eligible orders delivered within the United States.
No standard shipping charge will be added to your order at checkout.
3. Order Processing Time
Orders are normally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
4. Order Cut-Off Time
Our daily order cut-off time is 2:00 PM Pacific Time (PT).
Orders placed after 2:00 PM PT may begin processing on the following business day. Orders placed on weekends or U.S. federal holidays will begin processing on the next available business day.
5. Estimated Delivery Time
After your order has been processed, estimated delivery normally takes 2–6 business days.
Therefore, the estimated total timeframe from order placement to delivery is generally 3–8 business days, consisting of:
- Order processing: 1–2 business days
- Delivery after processing: 2–6 business days
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or unusually high order volumes.
6. Order and Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your name, street address, apartment or unit number, city, state, and ZIP code carefully before submitting your order.
If you notice an error in your shipping information after placing an order, please contact our support team as soon as possible. We will make reasonable efforts to assist you before the order is processed for shipment.
7. Delivery Delays
We make reasonable efforts to process and ship orders within the timeframes stated in this policy.
If we become unable to ship an order within the promised shipping timeframe, we will provide appropriate notice and, where required, offer the customer the option to accept the delay or receive a refund for the unshipped merchandise.
8. Missing, Delayed, or Delivery-Related Orders
If your order has not arrived within the expected delivery timeframe, or if you experience another delivery-related issue, please contact our customer support team.
When contacting us, please include your order number and the email address used to place the order so that we can review the matter efficiently.
9. Damaged or Incorrect Orders
If you receive an item that is damaged during delivery or an item that does not match your order, please contact us promptly at support@vraibook.com.
We will review the issue and provide further instructions in accordance with our applicable Return and Refund Policy.
10. Returns and Exchanges
Vraibook LLC accepts eligible returns and exchanges within 30 days in accordance with our Return and Refund Policy.
Eligible returns are provided with free return shipping. For complete eligibility requirements, procedures, conditions, exchanges, and refund timelines, please refer to our Return and Refund Policy.
11. Customer Support
If you have questions about shipping, delivery, or an existing order, you can contact us:
Vraibook LLC
1935 Santa Rosa Ave
Santa Rosa, CA 95407
United States
Email: support@vraibook.com
Phone: +1 (760) 935-6982
Customer Support Hours:
Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (PT)
12. Policy Updates
Vraibook LLC may update this Shipping Policy from time to time to reflect changes to our shipping operations, services, or applicable requirements.
Any updated version will be published on this page.
Last updated: August 10, 2026