Return and Refund Policy
At Vraibook LLC, we want customers to feel confident when purchasing books from our online store. This Return and Refund Policy explains the conditions, procedures, timeframes, and costs associated with returns, refunds, and exchanges for purchases made through https://vraibook.com/.
This policy applies to eligible physical books purchased directly from Vraibook LLC and delivered within the United States.
1. 30-Day Return Policy
We accept eligible returns within 30 days from the date your order is delivered.
To be eligible for a return, the item should be returned in substantially the same condition in which it was received. Books should not show significant damage, misuse, or excessive wear caused after delivery.
We recommend contacting us before sending any item back so that we can provide the correct return instructions.
2. Free Returns
Eligible returns are free within the United States.
Vraibook LLC covers the cost of return shipping for eligible returns made within the 30-day return period.
Customers will not be charged a return shipping fee for an eligible return when the return procedure provided by our customer support team is followed.
3. Restocking Fees
We do not charge restocking fees.
Restocking fee: $0.00.
4. How to Request a Return
To request a return, please contact our customer support team within 30 days of delivery.
You may contact us at:
Email: support@vraibook.com
Phone: +1 (760) 935-6982
When contacting us, please provide:
- Your order number
- The email address used to place the order
- The item you would like to return
- The reason for the return
Our support team will review your request and provide the appropriate return instructions and prepaid return shipping information.
Please do not send a return without first contacting our customer support team, as the appropriate return destination and instructions will be provided with your return request.
5. Return Method
Returns are accepted by mail.
Once your return request has been accepted, our customer support team will provide instructions for returning the item and the applicable prepaid return shipping information.
Please follow the provided instructions to ensure that your return can be identified and processed correctly.
6. Exchanges
We accept exchanges.
If you would like to exchange an eligible item, please contact us within 30 days of delivery.
Exchanges may be requested for reasons including receiving an incorrect item, receiving a damaged item, or requesting another eligible physical edition, subject to availability.
If the requested replacement is unavailable, we may offer another appropriate solution or issue a refund to the original payment method.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Please provide your order number and a description of the issue. We may request photographs when reasonably necessary to help us review a damaged or incorrect order.
If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
There is no return shipping charge or restocking fee for eligible damaged, defective, or incorrect items.
8. Change-of-Mind Returns
We also accept eligible returns when a customer changes their mind, provided that the return request is made within 30 days of delivery and the item meets the return conditions described in this policy.
Eligible change-of-mind returns are also subject to free return shipping and a $0.00 restocking fee.
9. Refunds
Once the returned item has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method.
We process approved refunds within 7 business days after the returned item has been received and approved.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the credit to your account. Processing times outside Vraibook LLC’s control may vary depending on the payment provider.
10. Original Shipping Charges
Vraibook LLC currently offers free standard shipping within the United States.
Because no standard outbound shipping charge is collected on eligible orders, there is normally no original standard shipping charge to deduct from an approved refund.
11. Refund Amount
For an approved return, the refund will generally cover the amount paid for the returned eligible item.
No restocking fee will be deducted from the refund.
12. Late or Missing Refunds
If you have received confirmation that a refund was issued but it has not yet appeared in your account, please first allow sufficient processing time for your bank, card issuer, or payment provider.
If the expected processing period has passed, please contact us at support@vraibook.com so that we can review the refund status.
13. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipment. Once an order has been processed for shipment, it may need to be handled through our standard return procedure after delivery.
14. Payment Methods and Refunds
Vraibook LLC accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- JCB
- Apple Pay
- Google Pay
When a refund is approved, it will normally be issued through the original payment method used for the purchase.
15. United States Returns Only
Vraibook LLC currently sells and ships products within the United States only.
This return policy therefore applies to eligible orders delivered within the United States.
16. Customer Support
If you have any questions about a return, refund, exchange, or an existing order, please contact us:
Vraibook LLC
1935 Santa Rosa Ave
Santa Rosa, CA 95407
United States
Email: support@vraibook.com
Phone: +1 (760) 935-6982
Website: https://vraibook.com/
Customer Support Hours:
Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (PT)
17. Policy Updates
Vraibook LLC may update this Return and Refund Policy from time to time to reflect changes in our business operations, services, or applicable requirements.
Any updated version will be published on this page with a revised effective date.
Last updated: August 10, 2026