Payment Policy
Last Updated: August 11, 2026
This Payment Policy explains the payment terms and procedures that apply to
purchases made from Vraibook LLC through
https://vraibook.com/
(the “Site”).
By placing an order through our Site, you agree to the payment terms described
in this policy, together with our Terms of Service, Shipping Policy, Return and
Refund Policy, and Privacy Policy.
1. Business Information
Vraibook LLC
1935 Santa Rosa Ave
Santa Rosa, CA 95407
United States
Email:
support@vraibook.com
Phone:
+1 (760) 935-6982
Website:
https://vraibook.com/
2. Currency
All product prices and order amounts displayed on our Site are stated in
U.S. dollars (USD), unless expressly indicated otherwise.
If your bank, card issuer, or payment provider operates in another currency,
that provider may apply its own currency conversion rate or other charges.
Any such third-party charges are determined by the applicable financial
institution and are not controlled by Vraibook LLC.
3. Accepted Payment Methods
We currently accept eligible payments using the following methods:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- JCB
- Apple Pay
- Google Pay
The payment methods available to you at checkout may depend on your device,
browser, location, payment provider, or the technical availability of a
particular payment method.
Only the payment methods displayed as available during checkout may be used
to complete an order.
4. Payment at Checkout
Payment must be successfully submitted and authorized through the checkout
process before an order can be accepted for processing.
By submitting payment information, you represent that you are authorized to
use the selected payment method and authorize the applicable payment provider
to process the transaction associated with your order.
The final amount presented to you before you submit the order is the amount
associated with the products selected, together with any applicable taxes
or other amounts permitted by law.
5. Product Prices
The applicable product price is the price displayed on the Site for the
selected book and physical format at the time you place your order.
Different formats, including Paperback and Hardback editions, may have
different prices. Please review the selected format and its displayed price
before completing checkout.
Prices may change from time to time. A later price change will not ordinarily
alter the price of an order that has already been validly placed, except where
a genuine material pricing error must be addressed in accordance with our
Terms of Service and applicable law.
6. Taxes
Applicable sales taxes may be calculated and collected where required by
applicable federal, state, or local law.
Any applicable tax amount will be shown during checkout before you submit
your order.
7. Shipping Charges
Standard shipping is free for eligible orders delivered within the United States.
Vraibook LLC currently ships within the United States only.
No standard shipping fee is charged for eligible U.S. orders under our
current shipping terms.
For complete delivery information, please review our Shipping Policy.
8. Price Transparency
We aim to present product prices and order costs clearly before a customer
submits an order.
Any mandatory non-governmental charge imposed by Vraibook LLC, if applicable,
will be disclosed and incorporated into the displayed price where required
by applicable law.
Government-imposed taxes may be calculated separately and displayed during
checkout where permitted by law.
9. Secure Payment Processing
Payment transactions submitted through our Site are processed through the
applicable secure payment services and payment networks available through
our checkout.
Our Site uses secure HTTPS connections for the transmission of information
through the online checkout process.
Depending on the payment method selected, payment information may be
collected and processed by third-party payment providers according to their
own security procedures, terms, and privacy practices.
For your security, please do not send complete payment card information,
card security codes, or other sensitive payment credentials to us by email,
telephone message, or ordinary customer support communications.
10. Payment Authorization
An order may be subject to payment authorization, verification, fraud
screening, or other security checks before fulfillment.
A payment authorization does not necessarily mean that an order has completed
fulfillment or shipment.
If a payment cannot be successfully authorized or verified, the affected
order may not be processed.
11. Declined or Failed Payments
A payment may be declined or fail for reasons including:
- Insufficient funds or available credit;
- Incorrect payment information;
- An expired payment card;
- Security or fraud-prevention controls;
- Restrictions imposed by your bank or card issuer;
- Failure of payment authorization; or
- Temporary payment network or technical issues.
If your payment is declined, you may attempt to use another eligible payment
method displayed at checkout or contact your bank or payment provider for
additional information.
12. Payment Verification and Fraud Prevention
To protect customers and our business, we may take reasonable steps to verify
an order or payment where we identify unusual, inconsistent, or potentially
unauthorized activity.
We may contact the customer using the contact information associated with the
order if additional information is reasonably necessary to review the transaction.
We reserve the right to refuse or cancel an order where payment authorization
fails, fraud is reasonably suspected, the payment method appears unauthorized,
or fulfillment would violate applicable law.
If an order is cancelled after an amount has been successfully collected and
no merchandise is provided, the applicable amount will be refunded to the
original payment method.
13. Pricing or Checkout Errors
We make reasonable efforts to maintain accurate product prices and checkout
information. However, genuine typographical, technical, or system errors may
occasionally occur.
If a material pricing or payment error is identified before fulfillment,
we may contact you to explain the issue and, where appropriate, allow you
to proceed under corrected terms or cancel the affected order for a refund.
We will not intentionally substitute a materially different price or charge
without appropriate notice.
14. Order Confirmation
After successfully submitting an order, you may receive an electronic order
confirmation at the email address provided during checkout.
Please review the confirmation and contact us promptly if you identify an
error in your order information.
15. Cancellations
If you wish to cancel an order, please contact us as soon as possible after
placing it.
We will make reasonable efforts to accommodate cancellation requests before
the order has entered fulfillment or shipment.
Once fulfillment or shipment has begun, cancellation may no longer be
possible and the order may instead need to be handled through our standard
return process after delivery.
16. Returns and Exchanges
Vraibook LLC accepts eligible returns and exchanges within
30 days from the date of delivery.
Eligible returns within the United States receive
free return shipping.
We do not charge a restocking fee.
Restocking fee: $0.00.
For complete eligibility conditions and return procedures, please review
our Return and Refund Policy.
17. Refunds
Approved refunds are returned to the
original payment method used for the purchase.
For an approved return, Vraibook LLC processes the refund within
7 business days after the returned item has been received,
reviewed, and approved.
After we issue a refund, the customer’s bank, card issuer, digital wallet,
or other payment provider may require additional time to post the credit
to the customer’s account.
Processing times controlled by a bank or payment provider are outside
Vraibook LLC’s direct control.
18. Refund Amounts
For an approved return, the refund will generally include the amount paid
for the eligible returned merchandise.
No restocking fee will be deducted from an eligible approved refund.
Standard outbound shipping is currently free for eligible U.S. orders,
so there is normally no standard outbound shipping charge to deduct from
the refund.
19. Duplicate or Unrecognized Charges
If you believe that you were charged more than once for the same order,
notice a payment amount that does not match your order, or do not recognize
a transaction associated with Vraibook LLC, please contact us promptly.
Please provide your order number and sufficient information to allow us
to review the transaction without sending complete card details by email.
Nothing in this Payment Policy limits any billing dispute or consumer
protection rights that may be available to you under applicable law or
through your card issuer or payment provider.
20. Chargebacks and Payment Disputes
If you have a concern regarding an order or transaction, you are welcome
to contact our support team so that we can investigate the matter and
attempt to resolve it.
Contacting us does not waive or limit any right you may have to dispute
an eligible charge with your bank, card issuer, or payment provider under
applicable law.
21. Digital Wallets
Apple Pay and Google Pay may be available for compatible customers,
browsers, and devices.
When you use a digital wallet, the wallet provider may process information
in accordance with its own terms and privacy policy.
22. Changes to Payment Methods
We may add, remove, or temporarily disable a payment method for operational,
security, technical, or commercial reasons.
The payment methods actually available for a particular transaction will
be displayed during checkout.
23. Customer Responsibility
Customers are responsible for providing accurate billing, contact, and
payment information when placing an order.
You should ensure that you are authorized to use the payment method submitted
and that the billing information provided is accurate.
24. Privacy
Information associated with payments and purchases is handled in accordance
with our Privacy Policy and the practices of the applicable payment providers.
Please review our Privacy Policy for additional information about how
Vraibook LLC collects, uses, and discloses personal information.
25. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in
available payment methods, our business operations, payment technology, or
applicable requirements.
The updated version will be published on this page with a revised
“Last Updated” date.
26. Contact Us
If you have questions about a payment, refund, billing issue, or existing
order, please contact:
Vraibook LLC
1935 Santa Rosa Ave
Santa Rosa, CA 95407
United States
Email:
support@vraibook.com
Phone:
+1 (760) 935-6982
Website:
https://vraibook.com/
Customer Support Hours:
Monday through Friday, 9:00 AM to 6:00 PM Pacific Time (PT)